# Gusto: All customers are experiencing high wait times

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-08-21 15:51 UTC · Resolved: 2023-08-21 16:53 UTC · Duration: 1.1 h
- Updates: 5 · Affected components: Phone System
- [Vendor status page: https://stspg.io/75t65kqd8mz5](https://stspg.io/75t65kqd8mz5)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Timeline of updates

- **investigating** 2023-08-21 15:51 UTC: We are currently experiencing high call volume and may experience high hold times.
- **investigating** 2023-08-21 15:59 UTC: We are continuing to investigate this issue.
- **investigating** 2023-08-21 16:27 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-08-21 16:47 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-08-21 16:53 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/gusto/incidents/mzq9ny2wkgk8 · Markdown: https://rewindex.com/company/gusto/incidents/mzq9ny2wkgk8.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/mzq9ny2wkgk8 · Generated 2026-10-18T10:00:23.939Z