# Gusto: Some administrators are unable to process payroll

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-02-24 00:07 UTC · Resolved: 2023-02-24 13:59 UTC · Duration: 14 h
- Updates: 3 · Affected components: Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/px36kyyg3s91](https://stspg.io/px36kyyg3s91)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Some Gusto administrators were unable to process payroll in a major incident affecting Payroll, Benefits, HR, starting 2023-02-24 00:07 UTC and resolved at 2023-02-24 13:59 UTC (13 h 52 min). Gusto reported a fix at 00:31 UTC and advised customers to process payroll and use their account’s Help tab if they needed an expedite. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-02-24 00:07 UTC: We are currently investigating this issue.
- **monitoring** 2023-02-24 00:31 UTC: A fix has been implemented and we are monitoring results. Please process payroll and reach out through the Help tab of your account if you need an expedite.
- **resolved** 2023-02-24 13:59 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-02-24 00:07 UTC: [Major incident: Some administrators are unable to process payroll](https://rewindex.com/change/i1c0fe925a10958.md)


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Canonical: https://rewindex.com/company/gusto/incidents/lbx54cqjr8v4 · Markdown: https://rewindex.com/company/gusto/incidents/lbx54cqjr8v4.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/lbx54cqjr8v4 · Generated 2026-10-18T09:41:16.976Z