# Gusto: We are aware that some customers are experiencing issues running payroll.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-05 22:04 UTC · Resolved: 2024-08-05 22:14 UTC · Duration: 10 min
- Updates: 3 · Affected components: Payroll, Benefits, HR
- [Vendor status page: https://stspg.io/s3cb0wpm8ttj](https://stspg.io/s3cb0wpm8ttj)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Some Gusto customers experienced issues running payroll in an incident rated major, with Payroll, Benefits, and HR listed as affected components. It started at 2024-08-05 22:04 UTC and was resolved at 2024-08-05 22:14 UTC; the recorded duration was 9 min. Gusto did not state a cause or fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-08-05 22:04 UTC: We are currently investigating this issue.
- **investigating** 2024-08-05 22:12 UTC: We are continuing to investigate this issue.
- **resolved** 2024-08-05 22:14 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-08-05 22:04 UTC: [Major incident: We are aware that some customers are experiencing issues running payroll.](https://rewindex.com/change/i5d7f429fca1229.md)


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Canonical: https://rewindex.com/company/gusto/incidents/l5j2rk6hjgqw · Markdown: https://rewindex.com/company/gusto/incidents/l5j2rk6hjgqw.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/l5j2rk6hjgqw · Generated 2026-10-18T11:45:31.967Z