# Gusto: We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-01-03 19:42 UTC · Resolved: 2024-01-03 22:00 UTC · Duration: 2.3 h
- Updates: 2 · Affected components: Phone System
- [Vendor status page: https://stspg.io/jjs388yqc4zg](https://stspg.io/jjs388yqc4zg)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to its help center for support. The incident started at 2024-01-03 19:42 UTC and was resolved at 2024-01-03 22:00 UTC, lasting 2 h 17 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-01-03 19:42 UTC: We are currently investigating this issue.
- **resolved** 2024-01-03 22:00 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-01-03 19:42 UTC: [Critical incident: We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.](https://rewindex.com/change/ic9970928a2a68a.md)


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Canonical: https://rewindex.com/company/gusto/incidents/ksqj0gtclv73 · Markdown: https://rewindex.com/company/gusto/incidents/ksqj0gtclv73.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/ksqj0gtclv73 · Generated 2026-10-18T11:45:59.005Z