# Gusto: We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-01-10 23:02 UTC · Resolved: 2024-01-11 01:01 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: Phone System
- [Vendor status page: https://stspg.io/r6415s2dtpw8](https://stspg.io/r6415s2dtpw8)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported higher than normal call volume affecting its Phone System, with critical impact, and directed customers to the help center for support. The incident started at 2024-01-10 23:02 UTC and was resolved at 2024-01-11 01:01 UTC, lasting 1 h 58 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-01-10 23:02 UTC: We are currently investigating this issue.
- **resolved** 2024-01-11 01:01 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-01-10 23:02 UTC: [Critical incident: We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.](https://rewindex.com/change/ib84cd75b7792ae.md)


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Canonical: https://rewindex.com/company/gusto/incidents/gwcss3yck3rn · Markdown: https://rewindex.com/company/gusto/incidents/gwcss3yck3rn.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/gwcss3yck3rn · Generated 2026-10-18T09:37:21.279Z