# Gusto: Some users are unable to process payroll and move to step 2 of the payroll flow

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-01-11 18:14 UTC · Resolved: 2023-01-11 19:45 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.gusto.com/incidents/b3q6ry6jxcpw](https://status.gusto.com/incidents/b3q6ry6jxcpw)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Timeline of updates

- **resolved** 2023-01-11 19:45 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gusto/incidents/b3q6ry6jxcpw · Markdown: https://rewindex.com/company/gusto/incidents/b3q6ry6jxcpw.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/b3q6ry6jxcpw · Generated 2026-10-18T09:58:34.820Z