# Gusto: We are aware of potential error messages that customers may be experiencing when attempting to run payroll. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-01-17 21:23 UTC · Resolved: 2024-01-17 22:21 UTC · Duration: 58 min
- Updates: 2 · Affected components: API, Gusto.com website
- [Vendor status page: https://stspg.io/m7ydxqtj7rbj](https://stspg.io/m7ydxqtj7rbj)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported a critical incident involving potential error messages when running payroll, affecting the API and Gusto.com website. It started at 2024-01-17 21:23 UTC and was resolved at 2024-01-17 22:21 UTC, lasting 57 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-01-17 21:23 UTC: We are currently investigating this issue.
- **resolved** 2024-01-17 22:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-01-17 21:23 UTC: [Critical incident: We are aware of potential error messages that customers may be experiencing when attempting to run payroll. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.](https://rewindex.com/change/i08a2a75ac283e0.md)


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Canonical: https://rewindex.com/company/gusto/incidents/98jrf9pfys7k · Markdown: https://rewindex.com/company/gusto/incidents/98jrf9pfys7k.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/98jrf9pfys7k · Generated 2026-10-18T11:34:39.800Z