# Gusto: Some users unable to process payroll

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-23 23:11 UTC · Resolved: 2022-08-24 00:45 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.gusto.com/incidents/791nfjctjl0b](https://status.gusto.com/incidents/791nfjctjl0b)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Part of an outage event

- [Heroku outage, Aug 23, 2022: 10 vendors, 10 incidents](https://rewindex.com/events/2022-08-23-heroku)
- This incident started in the same window without naming Heroku (timing only, not evidence of a link). (timing only, posted −14 min vs the first vendor naming Heroku)

```mermaid
flowchart LR
  root["Heroku<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed Heroku<br/>Secureframe, Bitrise, BigCommerce"]:::blames
  root --> h1
  me["Gusto (this incident)<br/>posted −14 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2022-08-24 00:45 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/gusto/incidents/791nfjctjl0b · Markdown: https://rewindex.com/company/gusto/incidents/791nfjctjl0b.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/791nfjctjl0b · Generated 2026-10-20T00:51:15.299Z