# Gusto: Some users are unable to access the Gusto website, mobile app, and API

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-11-27 14:42 UTC · Resolved: 2023-11-27 15:48 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Gusto.com website, Gusto Mobile
- [Vendor status page: https://stspg.io/8knzt3q5nv0w](https://stspg.io/8knzt3q5nv0w)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Some users could not access Gusto’s website, mobile app, and API during a critical outage that started at 2023-11-27 14:42 UTC and was resolved at 2023-11-27 15:48 UTC, lasting 1 h 6 min. Gusto did not state a cause or specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-11-27 14:42 UTC: We are currently investigating this issue.
- **investigating** 2023-11-27 15:05 UTC: We are continuing to investigate this issue.
- **investigating** 2023-11-27 15:48 UTC: We are continuing to investigate this issue.
- **resolved** 2023-11-27 15:48 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-11-27 14:42 UTC: [Critical incident: Some users are unable to access the Gusto website, mobile app, and API](https://rewindex.com/change/i0ba5adfc05605b.md)


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Canonical: https://rewindex.com/company/gusto/incidents/277h57ld82sr · Markdown: https://rewindex.com/company/gusto/incidents/277h57ld82sr.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/277h57ld82sr · Generated 2026-10-18T09:40:41.870Z