# Gusto: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-03-19 21:13 UTC · Resolved: 2024-03-19 21:55 UTC · Duration: 43 min
- Updates: 2 · Affected components: Phone System
- [Vendor status page: https://stspg.io/4yll1dfw8sc1](https://stspg.io/4yll1dfw8sc1)
- [Company: Gusto](https://rewindex.com/company/gusto.md)

## Summary

Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to the help center for support. The incident started at 2024-03-19 21:13 UTC and was resolved at 2024-03-19 21:55 UTC, lasting 42 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-03-19 21:13 UTC: We are currently investigating this issue.
- **resolved** 2024-03-19 21:55 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-03-19 21:13 UTC: [Critical incident: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience.](https://rewindex.com/change/id26fe0b27a9a1b.md)


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Canonical: https://rewindex.com/company/gusto/incidents/00pcf64wd3y9 · Markdown: https://rewindex.com/company/gusto/incidents/00pcf64wd3y9.md · JSON: https://rewindex.com/api/v1/companies/gusto/incidents/00pcf64wd3y9 · Generated 2026-10-18T11:44:17.793Z