# Greenhouse: MS Teams Missing When Scheduling Shared Calendar

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-04 20:31 UTC · Resolved: 2025-09-05 23:37 UTC · Duration: 27 h
- Updates: 1
- [Vendor status page: https://status.greenhouse.io/incidents/sj5yc58c309k](https://status.greenhouse.io/incidents/sj5yc58c309k)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)

## Timeline of updates

- **resolved** 2025-09-05 23:37 UTC: We've identified the cause of the issue preventing users from adding Microsoft Teams as a video conferencing option when scheduling interviews on shared calendars. The Outlook API response for shared mailboxes is not returning any video conferencing providers, which results in the Teams option not appearing. At this time, it's unclear whether this reflects a change in how shared mailboxes are supported or if it is an unintended behavior. We recommend that affected customers work with their internal IT or Outlook support teams for further investigation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/greenhouse/incidents/sj5yc58c309k · Markdown: https://rewindex.com/company/greenhouse/incidents/sj5yc58c309k.md · JSON: https://rewindex.com/api/v1/companies/greenhouse/incidents/sj5yc58c309k · Generated 2026-10-18T10:41:33.075Z