# Greenhouse: Issues with Adobe Sign

> Greenhouse status incident “Issues with Adobe Sign” on 2026-10-27: impact minor (vendor’s label), 3.2 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/greenhouse/incidents/l64ymrndpwv7
Last updated: 2026-10-27T20:13:59Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-27 16:52 UTC · Resolved: 2026-10-27 20:03 UTC · Duration: 3.2 h
- Updates: 4 · Affected components: Adobe Acrobat Sign, Third-Party Integrations - Adobe Acrobat Sign
- [Vendor status page: https://status.greenhouse.io/incidents/l64ymrndpwv7](https://status.greenhouse.io/incidents/l64ymrndpwv7)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)

## Timeline of updates

- **investigating** 2026-10-27 16:51 UTC: Adobe is experiencing an incident with Core Services, which is causing issues with document signing. We are monitoring this incident.
- **monitoring** 2026-10-27 16:52 UTC _(edited after publishing)_: We are monitoring the Adobe incident and will provide updates as they are available.
- **monitoring** 2026-10-27 17:26 UTC: We're aware that some customers in North America may see delays or errors when sending offer letters for e-signature with Adobe Acrobat Sign. The Adobe preparation window may load slowly or not finish loading, and resending may not resolve it. This is caused by an issue on Adobe's side that is slowing down document processing for Acrobat Sign in North America. Adobe is investigating, and you can follow their updates on the Adobe status page (Adobe Acrobat Sign, issue \#202610270039). Other Greenhouse features are not affected, and offers that were already sent are not affected. We recommend waiting before trying again, because repeated attempts can create duplicate drafts. We'll update this page as Adobe makes progress.
- **resolved** 2026-10-27 20:03 UTC: Adobe has resolved their issues with Acrobat Sign as of 3:22 PM EDT. We are closing our incident as well.

## Rewindex changes for this incident

- 2026-10-27 17:33 UTC: [Incident updated: Issues with Adobe Sign](https://rewindex.com/change/raad73833df1035.md)
- 2026-10-27 20:13 UTC: [Incident updated: Issues with Adobe Sign](https://rewindex.com/change/r871ab0ecee73c0.md)

## Cite this

Status incident (vendor impact label: minor) posted by Greenhouse, started 2026-10-27 16:52 UTC, resolved after 3.2 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/greenhouse/incidents/l64ymrndpwv7
- Citation: Greenhouse, “Issues with Adobe Sign” (2026-10-27 16:52 UTC). Archived by Rewindex: https://rewindex.com/company/greenhouse/incidents/l64ymrndpwv7 (CC BY 4.0).
- Markdown link: `[Greenhouse: Issues with Adobe Sign (2026-10-27)](https://rewindex.com/company/greenhouse/incidents/l64ymrndpwv7)`


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Canonical: https://rewindex.com/company/greenhouse/incidents/l64ymrndpwv7 · Markdown: https://rewindex.com/company/greenhouse/incidents/l64ymrndpwv7.md · JSON: https://rewindex.com/api/v1/companies/greenhouse/incidents/l64ymrndpwv7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:14:04.911Z