# Greenhouse: Missing Candidate Search Information

> Greenhouse status incident “Missing Candidate Search Information” on 2016-09-27: impact none (vendor’s label), 31 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/greenhouse/incidents/kkvg9qp1w1fv
Last updated: 2016-09-27T19:10:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-09-27 18:39 UTC · Resolved: 2016-09-27 19:10 UTC · Duration: 31 min
- Updates: 1
- [Vendor status page: https://status.greenhouse.io/incidents/kkvg9qp1w1fv](https://status.greenhouse.io/incidents/kkvg9qp1w1fv)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)

## Timeline of updates

- **resolved** 2016-09-27 19:10 UTC: All candidates are now appearing normally with all of their up-to-date information. The database that supports our search results, reporting, and APIs briefly became out of sync, causing new candidate profiles and any updates made in Greenhouse to become excluded from the search results and reports. Our team was able to fail over to a secondary database and resurface all of the hidden information, and no candidate data was lost. We apologize for the inconvenience this disruption has caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Greenhouse, started 2016-09-27 18:39 UTC, resolved after 31 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/greenhouse/incidents/kkvg9qp1w1fv
- Citation: Greenhouse, “Missing Candidate Search Information” (2016-09-27 18:39 UTC). Archived by Rewindex: https://rewindex.com/company/greenhouse/incidents/kkvg9qp1w1fv (CC BY 4.0).
- Markdown link: `[Greenhouse: Missing Candidate Search Information (2016-09-27)](https://rewindex.com/company/greenhouse/incidents/kkvg9qp1w1fv)`


---
Canonical: https://rewindex.com/company/greenhouse/incidents/kkvg9qp1w1fv · Markdown: https://rewindex.com/company/greenhouse/incidents/kkvg9qp1w1fv.md · JSON: https://rewindex.com/api/v1/companies/greenhouse/incidents/kkvg9qp1w1fv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:22:00.366Z