# Grammarly: Some Grammarly users might experience issues accessing Grammarly in Google Docs when using Firefox and Safari browsers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-03 17:47 UTC · Resolved: 2025-08-05 08:27 UTC · Duration: 39 h
- Updates: 6 · Affected components: Grammarly's Browser Extension
- [Vendor status page: https://stspg.io/tyl2x2zn2r8b](https://stspg.io/tyl2x2zn2r8b)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)

## Summary

Grammarly reported a major outage affecting some users accessing Grammarly in Google Docs through Firefox and Safari, starting 2025-08-03 17:47 UTC and resolved 2025-08-05 08:27 UTC (38 h 39 min). A new Safari version containing a fix was published; Grammarly initially advised using another browser. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-03 17:47 UTC: We are investigating reports of issues with accessing Grammarly in Google Docs when using the Firefox browser. We apologize for any inconvenience and will provide updates as they become available. In the meantime, please use any other browser to access Grammarly in Google Docs.
- **investigating** 2025-08-03 18:09 UTC: We are continuing to investigate this issue.
- **identified** 2025-08-04 09:29 UTC: The issue has been identified, and the team is actively working on a solution. We appreciate your patience!
- **identified** 2025-08-04 10:11 UTC: We’ve identified that this issue also affects users on the Safari browser. Thank you for your continued patience as we work to resolve it.
- **identified** 2025-08-04 22:50 UTC: A new Safari version containing a fix has been published. While this should resolve the issue for most users, some may still experience difficulties. We’re actively monitoring the situation and will provide further updates as needed.
- **resolved** 2025-08-05 08:27 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-03 17:47 UTC: [Major incident: Some Grammarly users might experience issues accessing Grammarly in Google Docs when using Firefox and Safari browsers](https://rewindex.com/change/i39efb33ad3f60b.md)


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Canonical: https://rewindex.com/company/grammarly/incidents/wj4cwp34s78z · Markdown: https://rewindex.com/company/grammarly/incidents/wj4cwp34s78z.md · JSON: https://rewindex.com/api/v1/companies/grammarly/incidents/wj4cwp34s78z · Generated 2026-10-18T10:31:56.268Z