# Grammarly: Issues with writing suggestions and generative AI

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-02-19 17:17 UTC · Resolved: 2025-02-19 18:55 UTC · Duration: 1.6 h
- Updates: 5 · Affected components: Grammarly for Mac, Writing Suggestions, Grammarly for Windows, Grammarly's Browser Extension
- [Vendor status page: https://stspg.io/36w605x6brn0](https://stspg.io/36w605x6brn0)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)

## Summary

Grammarly reported a major outage affecting some writing suggestions and generative AI features across Grammarly for Mac, Grammarly for Windows, and Grammarly's Browser Extension. It started at 2025-02-19 17:17 UTC and resolved at 2025-02-19 18:55 UTC, lasting 1 h 37 min. A fix was implemented at 18:34 UTC; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-02-19 17:17 UTC: Some of our writing suggestions and generative AI features may not be available. We’re working to identify the cause and will provide an update as soon as we can.
- **identified** 2025-02-19 17:28 UTC: The issue has been identified, and our engineers are working on a fix.
- **identified** 2025-02-19 17:55 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-02-19 18:34 UTC: A fix has been implemented. Our team is monitoring the results, and we will provide an update shortly.
- **resolved** 2025-02-19 18:55 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-02-19 17:17 UTC: [Major incident: Issues with writing suggestions and generative AI](https://rewindex.com/change/i22c958b7a2a7a8.md)


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Canonical: https://rewindex.com/company/grammarly/incidents/pbqmv4gn6knq · Markdown: https://rewindex.com/company/grammarly/incidents/pbqmv4gn6knq.md · JSON: https://rewindex.com/api/v1/companies/grammarly/incidents/pbqmv4gn6knq · Generated 2026-10-18T11:29:09.735Z