# Grammarly: Some Grammarly accounts are temporarily deactivated

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-01-16 01:57 UTC · Resolved: 2025-01-16 03:54 UTC · Duration: 1.9 h
- Updates: 3 · Affected components: Login
- [Vendor status page: https://stspg.io/h2rpyp35cl4v](https://stspg.io/h2rpyp35cl4v)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)

## Summary

Some Grammarly accounts were temporarily deactivated, affecting Login and prompting deactivation emails. Grammarly rated the incident major; it ran from 2025-01-16 01:57 UTC to 2025-01-16 03:54 UTC, lasting 1 h 57 min. All affected accounts were reactivated; Grammarly said it identified the cause but did not disclose it. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-01-16 01:57 UTC: Certain Grammarly accounts were temporarily deactivated. The affected users received emails about account deactivation. We are looking into the issue's cause and how to resolve it. We will provide updates as soon as possible.
- **identified** 2025-01-16 02:01 UTC: The cause of the issue has been identified. We are working on the fix.
- **resolved** 2025-01-16 03:54 UTC: This issue has been resolved, and all the affected accounts have been successfully reactivated. We apologize for any inconvenience this may have caused.

## Rewindex changes for this incident

- 2025-01-16 01:57 UTC: [Major incident: Some Grammarly accounts are temporarily deactivated](https://rewindex.com/change/icdd7dc4109b92f.md)


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Canonical: https://rewindex.com/company/grammarly/incidents/cq7b3j0ck9ft · Markdown: https://rewindex.com/company/grammarly/incidents/cq7b3j0ck9ft.md · JSON: https://rewindex.com/api/v1/companies/grammarly/incidents/cq7b3j0ck9ft · Generated 2026-10-18T12:20:21.231Z