# Grammarly: Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-20 21:57 UTC · Resolved: 2026-01-20 22:08 UTC · Duration: 11 min
- Updates: 2 · Affected components: Grammarly Editor
- [Vendor status page: https://stspg.io/qvlsbk2zjqcy](https://stspg.io/qvlsbk2zjqcy)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)

## Summary

Grammarly reported a critical Grammarly Editor outage: users encountered errors creating or opening documents in Docs at https://app.grammarly.com/. It started at 2026-01-20 21:57 UTC and was resolved at 2026-01-20 22:08 UTC, lasting 11 min; Grammarly said it identified the issue and was implementing a fix. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-01-20 21:57 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-01-20 22:08 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-20 21:57 UTC: [Critical incident: Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/](https://rewindex.com/change/i94255ea99aaf98.md)


---
Canonical: https://rewindex.com/company/grammarly/incidents/6k9x5654nnjn · Markdown: https://rewindex.com/company/grammarly/incidents/6k9x5654nnjn.md · JSON: https://rewindex.com/api/v1/companies/grammarly/incidents/6k9x5654nnjn · Generated 2026-10-18T09:41:32.050Z