# Grain: Zoom DNS Outage causing bots to fail

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-04-08 11:52 UTC · Resolved: 2023-04-08 18:36 UTC · Duration: 6.7 h
- Updates: 2 · Affected components: Grain Recorder
- [Vendor status page: https://stspg.io/t1ddcprhwxxv](https://stspg.io/t1ddcprhwxxv)
- [Company: Grain](https://rewindex.com/company/grain.md)

## Summary

Grain reported a critical Grain Recorder outage starting 2023-04-08 11:52 UTC: Zoom’s DNS outage prevented recording bots from joining meetings, causing most bot recordings to fail. Grain recommended Zoom Cloud Recordings; Zoom resolved the DNS outage, with no further recorder failures observed as of 15:09 UTC. The incident closed at 2023-04-08 18:36 UTC, lasting 6 h 44 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-04-08 11:52 UTC: Zoom is exhibiting a DNS outage which prevents recording bot users from connecting to meetings. We've opened a line of communication with them to look for a resolution. Currently a large majority of bot recordings will fail so we recommend users rely on Zoom Cloud Recordings until the outage has cleared.
- **resolved** 2023-04-08 18:36 UTC: Zoom responded to our report and resolved the DNS outage. As of 15:09 UTC we are no longer seeing any further failures for the Grain recorder.

## Rewindex changes for this incident

- 2023-04-08 11:52 UTC: [Critical incident: Zoom DNS Outage causing bots to fail](https://rewindex.com/change/ic064a54154de7a.md)


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Canonical: https://rewindex.com/company/grain/incidents/s7mm4m9n12hw · Markdown: https://rewindex.com/company/grain/incidents/s7mm4m9n12hw.md · JSON: https://rewindex.com/api/v1/companies/grain/incidents/s7mm4m9n12hw · Generated 2026-10-18T09:58:27.133Z