# Grain: Issues with Meet calls

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-21 15:44 UTC · Resolved: 2024-06-07 18:18 UTC · Duration: 17 d
- Updates: 4 · Affected components: Grain Recorder
- [Vendor status page: https://stspg.io/89phrjdp9x0w](https://stspg.io/89phrjdp9x0w)
- [Company: Grain](https://rewindex.com/company/grain.md)

## Summary

Grain Recorder’s Meet recordings failed to capture video and speaker change events in a major incident starting 2024-05-21 15:44 UTC. A fix was deployed by 05-22 00:30 UTC; Grain reported no further issues and marked it resolved at 2024-06-07 18:18 UTC, with a recorded duration of 17 days 2 h. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-05-21 15:44 UTC: We've received multiple reports of Meet recordings failing to capture video and speaker change events. We are investigating the issue.
- **investigating** 2024-05-21 19:32 UTC: The root cause of the issue is still be actively investigated.
- **monitoring** 2024-05-22 00:30 UTC: A fix has been deployed and we are continuing to monitor for further issues. More details about the issue are forthcoming.
- **resolved** 2024-06-07 18:18 UTC: We have not seen further reports of this issue since the fix was deployed.

## Rewindex changes for this incident

- 2024-05-21 15:44 UTC: [Major incident: Issues with Meet calls](https://rewindex.com/change/ifb8d48f5cc7c39.md)


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Canonical: https://rewindex.com/company/grain/incidents/mzwj8pdcks3t · Markdown: https://rewindex.com/company/grain/incidents/mzwj8pdcks3t.md · JSON: https://rewindex.com/api/v1/companies/grain/incidents/mzwj8pdcks3t · Generated 2026-10-18T10:35:38.911Z