# Grain: Transcription failures

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-08-06 16:43 UTC · Resolved: 2024-08-06 19:48 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: Recording Processing
- [Vendor status page: https://stspg.io/w58rjd8qlcf1](https://stspg.io/w58rjd8qlcf1)
- [Company: Grain](https://rewindex.com/company/grain.md)

## Timeline of updates

- **identified** 2024-08-06 16:43 UTC: Due to a downstream incident occuring with one of our transcription providers, we're seeing issues not limited to empty or partially missing transcripts on new recordings. Once a fix has been rolled out, we intend to run recovery processes to return the missing data.
- **monitoring** 2024-08-06 18:07 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-08-06 19:48 UTC: This incident has been resolved and all affected recordings recovered.


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Canonical: https://rewindex.com/company/grain/incidents/ml4hjhpwngsw · Markdown: https://rewindex.com/company/grain/incidents/ml4hjhpwngsw.md · JSON: https://rewindex.com/api/v1/companies/grain/incidents/ml4hjhpwngsw · Generated 2026-10-18T12:40:33.896Z