# Grain: Application Outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-05-10 17:12 UTC · Resolved: 2023-05-10 18:13 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: Grain Web App, Grain Recorder, Recording Processing
- [Vendor status page: https://stspg.io/1qxvrh1ldxs9](https://stspg.io/1qxvrh1ldxs9)
- [Company: Grain](https://rewindex.com/company/grain.md)

## Summary

Grain reported a critical outage starting 2023-05-10 17:12 UTC that lasted 1 h 1 min, with all functionality offline due to database issues, affecting Grain Recorder, Grain Web App and Recording Processing. Services were gradually re-enabled, and full functionality was restored at 2023-05-10 18:13 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2023-05-10 17:12 UTC: All Grain functionality is currently offline due to database issues. The team is actively working on a resolution.
- **identified** 2023-05-10 17:54 UTC: Grain apps are for the most part back online and functioning, though the team is slow re-enabling services to ensure health recovery.
- **resolved** 2023-05-10 18:13 UTC: All services have been restored to full functionality and the team is continuing to monitor the health of the application.

## Rewindex changes for this incident

- 2023-05-10 17:12 UTC: [Critical incident: Application Outage](https://rewindex.com/change/i1769bc7bacc1e7.md)


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Canonical: https://rewindex.com/company/grain/incidents/f4k2bfpghbtx · Markdown: https://rewindex.com/company/grain/incidents/f4k2bfpghbtx.md · JSON: https://rewindex.com/api/v1/companies/grain/incidents/f4k2bfpghbtx · Generated 2026-10-18T10:29:28.544Z