# Grain: Bots failing to join calls

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-07-28 13:21 UTC · Resolved: 2025-07-28 16:47 UTC · Duration: 3.4 h
- Updates: 4 · Affected components: Grain Recorder
- [Vendor status page: https://stspg.io/r2jhjqd721bg](https://stspg.io/r2jhjqd721bg)
- [Company: Grain](https://rewindex.com/company/grain.md)

## Summary

Grain Recorder bots could not join meetings during a critical incident from 2025-07-28 13:21 UTC to 2025-07-28 16:47 UTC, lasting 3 h 26 min. An affected upstream provider deployed mitigations; Grain reported bots joining at normal rates by 07-28 14:11 UTC and later marked the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-28 13:21 UTC: We are currently investigating an issue that is causing bots to be unable to join meetings.
- **identified** 2025-07-28 13:25 UTC: Our affected upstream provider has identified the issue and is in the process of deploying mitigations.
- **monitoring** 2025-07-28 14:11 UTC: Our affected upstream provider has deployed mitigations and we are now observing bots joining meetings at normal rates. We will continue to monitor for stability.
- **resolved** 2025-07-28 16:47 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-28 13:21 UTC: [Critical incident: Bots failing to join calls](https://rewindex.com/change/i759fd7ff4ff7c1.md)


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Canonical: https://rewindex.com/company/grain/incidents/b11pn2b9312s · Markdown: https://rewindex.com/company/grain/incidents/b11pn2b9312s.md · JSON: https://rewindex.com/api/v1/companies/grain/incidents/b11pn2b9312s · Generated 2026-10-18T11:31:29.140Z