# Grain: Recording Processing Issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-13 17:55 UTC · Resolved: 2026-05-15 04:15 UTC · Duration: 34 h
- Updates: 3 · Affected components: Grain Recorder
- [Vendor status page: https://stspg.io/hs95qr8q9612](https://stspg.io/hs95qr8q9612)
- [Company: Grain](https://rewindex.com/company/grain.md)

## Timeline of updates

- **investigating** 2026-05-13 17:55 UTC: An issue with an upstream provider is causing some bot recordings to be stuck processing. We are working with the upstream provider to uncover the root cause an to recover the recordings.
- **investigating** 2026-05-14 16:26 UTC: Most recordings impacted by the issue have successfully recovered, a small set are still pending further investigation. The recorder has returned to full functionality.
- **resolved** 2026-05-15 04:15 UTC: All recordings with recoverable media have now be successfully recovered.


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Canonical: https://rewindex.com/company/grain/incidents/80smktcl1xx5 · Markdown: https://rewindex.com/company/grain/incidents/80smktcl1xx5.md · JSON: https://rewindex.com/api/v1/companies/grain/incidents/80smktcl1xx5 · Generated 2026-10-18T11:48:59.916Z