# Grafana Cloud: Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1)

> Grafana Cloud edited its 11-02 09:20 UTC investigating update to clarify that Metrics alert and recording rule evaluations in AWS Australia (prod-au-southeast-1) may be missed as well as delayed. The wording-only edit retains the stated risks of missed or delayed alert notifications and gaps in reco

Canonical: https://rewindex.com/company/grafana-cloud/incidents/x7ddtqs4j7ty
Last updated: 2026-11-02T21:23:31Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-02 09:20 UTC · Resolved: 2026-11-02 11:08 UTC · Duration: 1.8 h
- Updates: 3 · Affected components: Alerting and SLO - AWS Australia - prod-au-southeast-1: Rule Evaluation, AWS Australia - prod-au-southeast-1: Rule Evaluation
- [Vendor status page: https://status.grafana.com/incidents/x7ddtqs4j7ty](https://status.grafana.com/incidents/x7ddtqs4j7ty)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Summary

Grafana Cloud edited its 11-02 09:20 UTC investigating update to clarify that Metrics alert and recording rule evaluations in AWS Australia (prod-au-southeast-1) may be missed as well as delayed. The wording-only edit retains the stated risks of missed or delayed alert notifications and gaps in recorded series. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-11-02 09:20 UTC _(edited after publishing)_: We are investigating an elevated rate of failures when evaluating Metrics alert and recording rules in AWS Australia (prod-au-southeast-1). Some customers may see rules missed or delayed rule evaluations, which can result in missed or delayed alert notifications and gaps in recorded series. Next update by 10:20 UTC.
- **investigating** 2026-11-02 10:17 UTC: We continue to investigate intermittent failures when evaluating alert and recording rules in AWS Australia (prod-au-southeast-1), first observed at approximately 08:00 UTC. Some customers may see rules fail to evaluate or be delayed, which can result in missed or delayed alert notifications and gaps in recorded series. We are continuing to investigate. Next update by 11:15 UTC.
- **resolved** 2026-11-02 11:08 UTC: Between approximately 08:00 and 09:40 UTC (about 1 hour 40 minutes), some customers in AWS Australia (prod-au-southeast-1) experienced intermittent failures when evaluating alert and recording rules, which may have caused missed or delayed alert notifications and gaps in recorded series. This has been fully resolved and rule evaluation is operating normally.

## Rewindex changes for this incident

- 2026-11-02 09:33 UTC: [Incident silently edited: Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1)](https://rewindex.com/change/r6932740350e646.md)
- 2026-11-02 10:23 UTC: [Incident updated: Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1)](https://rewindex.com/change/rc968eebf59fd49.md)
- 2026-11-02 11:13 UTC: [Incident updated: Metrics Alert Rule Evaluation Failures in AWS Australia (prod-au-southeast-1)](https://rewindex.com/change/rd1199b3c93a5e0.md)


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/x7ddtqs4j7ty · Markdown: https://rewindex.com/company/grafana-cloud/incidents/x7ddtqs4j7ty.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/x7ddtqs4j7ty · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T21:23:31.567Z