# Grafana Cloud: Availability issue for Grafana Cloud stacks in prod-eu-west-2 region.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-11 10:28 UTC · Resolved: 2024-12-11 11:49 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/vrhvqd6d7wqy](https://status.grafana.com/incidents/vrhvqd6d7wqy)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2024-12-11 11:49 UTC: The incident has been resolved. The cause was one database server being under heavy CPU load - that caused database queries to either take a long time to complete or fail altogether for Grafana Cloud instances using that specific database server. As an outcome, it made some instances unavailable, and it also made new instance startups fail.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/vrhvqd6d7wqy · Markdown: https://rewindex.com/company/grafana-cloud/incidents/vrhvqd6d7wqy.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/vrhvqd6d7wqy · Generated 2026-10-18T10:40:39.851Z