# Grafana Cloud: Incident: Metrics Querying Unavailable in EU (Resolved)

> Grafana Cloud status incident “Incident: Metrics Querying Unavailable in EU (Resolved)” on 2026-01-19: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/grafana-cloud/incidents/rwjjcxcpfcwd
Last updated: 2026-01-19T14:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-19 14:30 UTC · Resolved: 2026-01-19 14:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/rwjjcxcpfcwd](https://status.grafana.com/incidents/rwjjcxcpfcwd)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2026-01-19 14:30 UTC: Impact: Between 14:30 and 14:38 UTC, some customers in prod-eu-west-2 may have experienced issues querying metrics. During this time, read requests to the metrics backend were unavailable, resulting in failed or incomplete query responses. The root cause of the issue was identified and addressed. Resolution: The affected components were restored, and service was fully available by 14:38 UTC. We have taken additional steps to prevent this type of disruption from occurring in the future. Next Steps: We are reviewing monitoring and safeguards around this failure mode to further improve reliability.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Grafana Cloud, started 2026-01-19 14:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/grafana-cloud/incidents/rwjjcxcpfcwd
- Citation: Grafana Cloud, “Incident: Metrics Querying Unavailable in EU (Resolved)” (2026-01-19 14:30 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/incidents/rwjjcxcpfcwd (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Incident: Metrics Querying Unavailable in EU (Resolved) (2026-01-19)](https://rewindex.com/company/grafana-cloud/incidents/rwjjcxcpfcwd)`


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/rwjjcxcpfcwd · Markdown: https://rewindex.com/company/grafana-cloud/incidents/rwjjcxcpfcwd.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/rwjjcxcpfcwd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:59:14.272Z