# Grafana Cloud: Intermittent connection issues with Synthetic Monitoring probes in the US region

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-11-16 21:22 UTC · Resolved: 2021-11-16 22:00 UTC · Duration: 38 min
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/rl4ssqsv0gnf](https://status.grafana.com/incidents/rl4ssqsv0gnf)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Part of an outage event

- [Google Cloud outage, Nov 16, 2021: 24 vendors, 25 incidents](https://rewindex.com/events/2021-11-16-google-cloud)
- This incident blames Google Cloud as the cause. (hop 1, posted +3 h 52 min vs the first vendor naming Google Cloud)
- Evidence: “…bes in the US region All probes are back online. Engineering believes this was related to Google Cloud Provider issues.…”

```mermaid
flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>6 vendors, 4 blamed Google Cloud<br/>Segment, Bugsnag, Twingate, Sigma Computing +2"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 2 blamed Google Cloud<br/>Smartsheet, Grafana Cloud"]:::blames
  root --> h4
  me["Grafana Cloud (this incident)<br/>posted +3 h 52 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-11-16 22:00 UTC: All probes are back online. Engineering believes this was related to Google Cloud Provider issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/rl4ssqsv0gnf · Markdown: https://rewindex.com/company/grafana-cloud/incidents/rl4ssqsv0gnf.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/rl4ssqsv0gnf · Generated 2026-10-20T00:03:57.753Z