# Grafana Cloud: Tempo: High Latency in prod-eu-west-2

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-15 14:35 UTC · Resolved: 2026-10-15 16:58 UTC · Duration: 2.4 h
- Updates: 4 · Affected components: AWS Germany - prod-eu-west-2: Ingestion, Traces - AWS Germany - prod-eu-west-2: Ingestion
- [Vendor status page: https://stspg.io/qth8ndlqhdj1](https://stspg.io/qth8ndlqhdj1)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **identified** 2026-10-15 14:35 UTC: We observed some spikes in latency starting at approximately 12:50 UTC. We are working on a resolution.  Next update by 15:30 UTC
- **identified** 2026-10-15 15:20 UTC: We are continuing to work on a fix for this issue. Next update by 16:30 UTC
- **identified** 2026-10-15 16:08 UTC: Things are starting to stabilize as we continue to work on a mitigation.
- **resolved** 2026-10-15 16:58 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/r2qy9bfwfqy9 · Markdown: https://rewindex.com/company/grafana-cloud/incidents/r2qy9bfwfqy9.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/r2qy9bfwfqy9 · Generated 2026-10-18T09:52:55.781Z