# Grafana Cloud: IRM (OnCall and Incident) plugin failing to load in eu-west-2 and us-east-0 regions.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-23 09:08 UTC · Resolved: 2025-07-23 13:02 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/npdk4gg265vl](https://status.grafana.com/incidents/npdk4gg265vl)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2025-07-23 13:02 UTC: We confirmed no more issues since the resolution.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/npdk4gg265vl · Markdown: https://rewindex.com/company/grafana-cloud/incidents/npdk4gg265vl.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/npdk4gg265vl · Generated 2026-10-18T11:40:54.218Z