# Grafana Cloud: Some Instances Unreachable - EU West Region (prod-eu-west-3)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-06-07 17:51 UTC · Resolved: 2023-06-07 18:19 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/kxrvc9xp8jxd](https://status.grafana.com/incidents/kxrvc9xp8jxd)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2023-06-07 18:19 UTC: As of 1815, Engineering has mitigated the issue and instances in the EU West (prod-eu-west-3) region are now reachable and initialize as expected. We are considering this issue resolved at this time. No further updates.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/kxrvc9xp8jxd · Markdown: https://rewindex.com/company/grafana-cloud/incidents/kxrvc9xp8jxd.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/kxrvc9xp8jxd · Generated 2026-10-18T10:42:11.942Z