# Grafana Cloud: Cloud Logs read path outage on eu-west-2

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-18 22:53 UTC · Resolved: 2026-08-18 22:00 UTC · Duration: -53 min
- Updates: 1
- [Vendor status page: https://stspg.io/1g4dpsdmf2cf](https://stspg.io/1g4dpsdmf2cf)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Summary

Grafana Cloud reported a critical Cloud Logs read outage in eu-west-2 on loki-prod-012, affecting Explore, dashboards and alert evaluation querying Logs. The recorded start was 2026-08-18 22:53 UTC and resolution 2026-08-18 22:00 UTC, while the vendor described impact between approximately 22h15 and 22h23 UTC; duration is unknown. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-08-18 22:00 UTC: We observed an issue which impacted the following service: reads of Cloud Logs in the eu-west-2 region.  Affected services would include Explore, dashboards, alert evaluation when querying Logs. The time of impact lasted from approximately 22h15 and 22h23 UTC, on loki-prod-012. This incident has since been resolved.

## Rewindex changes for this incident

- 2026-08-18 22:53 UTC: [Critical incident: Cloud Logs read path outage on eu-west-2](https://rewindex.com/change/i3d6fcef7c82375.md)


---
Canonical: https://rewindex.com/company/grafana-cloud/incidents/j0h67pnrf9cj · Markdown: https://rewindex.com/company/grafana-cloud/incidents/j0h67pnrf9cj.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/j0h67pnrf9cj · Generated 2026-10-18T12:41:00.473Z