# Grafana Cloud: Upgrade from Free → Pro failing for users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-26 20:53 UTC · Resolved: 2026-01-27 00:13 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/hl8s6d9sllcj](https://status.grafana.com/incidents/hl8s6d9sllcj)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2026-01-27 00:13 UTC: Engineering has released a fix and as of 00:13 UTC, customers should no longer experience issues upgrading from Free to Pro subscriptions. At this time, we are considering this issue resolved. No further updates.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/hl8s6d9sllcj · Markdown: https://rewindex.com/company/grafana-cloud/incidents/hl8s6d9sllcj.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/hl8s6d9sllcj · Generated 2026-10-18T12:23:27.909Z