# Grafana Cloud: Hosts unreachable for instances in prod-sa-east-1

> Grafana Cloud status incident “Hosts unreachable for instances in prod-sa-east-1” on 2025-03-28: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/grafana-cloud/incidents/glc38m78kxss
Last updated: 2025-03-28T07:59:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-03-28 07:59 UTC · Resolved: 2025-03-28 07:59 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/glc38m78kxss](https://status.grafana.com/incidents/glc38m78kxss)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2025-03-28 07:59 UTC: From 6:23 UTC to 6:39 UTC, we became aware of an issue with instances in the prod-sa-east-1 cluster. Users experiencing this issue may have encountered with requests failing for instances in this cluster. This has stabilised and customers should no longer experience this issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Grafana Cloud, started 2025-03-28 07:59 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/grafana-cloud/incidents/glc38m78kxss
- Citation: Grafana Cloud, “Hosts unreachable for instances in prod-sa-east-1” (2025-03-28 07:59 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/incidents/glc38m78kxss (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Hosts unreachable for instances in prod-sa-east-1 (2025-03-28)](https://rewindex.com/company/grafana-cloud/incidents/glc38m78kxss)`


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/glc38m78kxss · Markdown: https://rewindex.com/company/grafana-cloud/incidents/glc38m78kxss.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/glc38m78kxss · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T19:33:24.138Z