# Grafana Cloud: New and recently unpaused/unarchived Grafana Cloud instances unable to start.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-30 11:11 UTC · Resolved: 2024-10-30 15:28 UTC · Duration: 4.3 h
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/g1xwkr6fl5c1](https://status.grafana.com/incidents/g1xwkr6fl5c1)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2024-10-30 15:28 UTC: The incident has been resolved. We applied an update to all Grafana Cloud instances, which inadvertently restarted instances regardless of whether they were active or not. This caused heavy load on our control plane, causing slower startup times.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/g1xwkr6fl5c1 · Markdown: https://rewindex.com/company/grafana-cloud/incidents/g1xwkr6fl5c1.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/g1xwkr6fl5c1 · Generated 2026-10-18T11:43:24.992Z