# Grafana Cloud: Mimir query unexpected response with status code 500

> Grafana Cloud status incident “Mimir query unexpected response with status code 500” on 2026-11-10: impact minor (vendor’s label), 8.5 h, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/grafana-cloud/incidents/f3cgznwspd0m
Last updated: 2026-11-10T12:13:48Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-10 03:39 UTC · Resolved: 2026-11-10 12:09 UTC · Duration: 8.5 h
- Updates: 6 · Affected components: AWS US East - prod-us-east-0: Querying, GCP US Central - prod-us-central-0: Querying, Metrics - AWS US East - prod-us-east-0: Querying, Metrics - GCP US Central - prod-us-central-0: Querying
- [Vendor status page: https://status.grafana.com/incidents/f3cgznwspd0m](https://status.grafana.com/incidents/f3cgznwspd0m)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **identified** 2026-11-10 03:38 UTC: We’ve identified an issue querying older data, and are already seeing recovery
- **identified** 2026-11-10 03:39 UTC: We’ve identified an issue querying older data, and are already seeing recovery.
- **monitoring** 2026-11-10 04:42 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-11-10 09:53 UTC: Our mitigation remains in place and query behavior in AWS US East (OH) and GCP US Central continues to improve. Some customers may still see occasional, brief query errors in the meantime.
- **monitoring** 2026-11-10 11:18 UTC: Our mitigation remains in place and query behavior in AWS US East (OH) and GCP US Central continues to improve. Some customers may still see occasional, brief query errors in the meantime.
- **resolved** 2026-11-10 12:09 UTC: From approximately 03:20 UTC on 10 November, some Grafana Cloud Metrics customers in AWS US East (OH) and GCP US Central saw errors, or failed queries, when reading older data. Service has fully recovered and this incident is now resolved.

## Rewindex changes for this incident

- 2026-11-10 04:43 UTC: [Incident updated: Mimir query unexpected response with status code 500](https://rewindex.com/change/r0476f98e7b5186.md)
- 2026-11-10 10:03 UTC: [Incident updated: Mimir query unexpected response with status code 500](https://rewindex.com/change/r974b42c964c73c.md)
- 2026-11-10 11:23 UTC: [Incident updated: Mimir query unexpected response with status code 500](https://rewindex.com/change/r41921229e36860.md)
- 2026-11-10 12:13 UTC: [Incident updated: Mimir query unexpected response with status code 500](https://rewindex.com/change/r66ab4f5e714a1e.md)

## Cite this

Status incident (vendor impact label: minor) posted by Grafana Cloud, started 2026-11-10 03:39 UTC, resolved after 8.5 h, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/grafana-cloud/incidents/f3cgznwspd0m
- Citation: Grafana Cloud, “Mimir query unexpected response with status code 500” (2026-11-10 03:39 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/incidents/f3cgznwspd0m (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Mimir query unexpected response with status code 500 (2026-11-10)](https://rewindex.com/company/grafana-cloud/incidents/f3cgznwspd0m)`


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/f3cgznwspd0m · Markdown: https://rewindex.com/company/grafana-cloud/incidents/f3cgznwspd0m.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/f3cgznwspd0m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-10T18:08:45.281Z