# Grafana Cloud: Elevated Errors Ingesting Metrics in AWS US East (VA)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-12 09:45 UTC · Resolved: 2026-10-12 16:42 UTC · Duration: 7.0 h
- Updates: 8 · Affected components: AWS US East (VA) - prod-us-east-3, Metrics - AWS US East (VA) - prod-us-east-3
- [Vendor status page: https://stspg.io/q5r4k8bnw6l6](https://stspg.io/q5r4k8bnw6l6)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Summary

Grafana Cloud reported a major metrics-ingestion incident in AWS US East (VA) - prod-us-east-3, causing failed or delayed writes and potentially affecting Frontend Observability and Synthetic Monitoring data. It started 2026-10-12 09:45 UTC and resolved 2026-10-12 16:42 UTC (6 h 56 min); Grafana isolated suspected contributing infrastructure and reported normal service restored. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-12 09:45 UTC: We are investigating an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 10:15 UTC.
- **investigating** 2026-10-12 10:08 UTC: We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 11:00 UTC.
- **investigating** 2026-10-12 10:55 UTC: We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. Next update by 12:00 UTC.
- **identified** 2026-10-12 11:56 UTC: We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 13:00 UTC.
- **identified** 2026-10-12 12:53 UTC: We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 14:00 UTC.
- **identified** 2026-10-12 14:01 UTC: We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
- **identified** 2026-10-12 15:01 UTC: We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.
- **resolved** 2026-10-12 16:42 UTC: From 09:45 UTC on 2026-10-12, customers in AWS US East (VA) experienced failed or delayed metric writes to Grafana Cloud Metrics, which may have also affected Frontend Observability and Synthetic Monitoring data in that region. This has been fully resolved and all services are operating normally again.

## Rewindex changes for this incident

- 2026-10-12 09:45 UTC: [Major incident: Elevated Errors Ingesting Metrics in AWS US East (VA)](https://rewindex.com/change/i422efd3863a942.md)


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/c5zm69crkl0t · Markdown: https://rewindex.com/company/grafana-cloud/incidents/c5zm69crkl0t.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/c5zm69crkl0t · Generated 2026-10-18T11:49:19.269Z