# Grafana Cloud: Issues Querying Metrics - US Central

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-04-10 19:05 UTC · Resolved: 2024-04-10 22:26 UTC · Duration: 3.4 h
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/9jmc4dgvm1f7](https://status.grafana.com/incidents/9jmc4dgvm1f7)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2024-04-10 22:26 UTC: As of 22:20 UTC, querying has been restored for both Graphite and Prometheus, and users should no longer be experiencing the 500 internal Server Error.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/9jmc4dgvm1f7 · Markdown: https://rewindex.com/company/grafana-cloud/incidents/9jmc4dgvm1f7.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/9jmc4dgvm1f7 · Generated 2026-10-18T11:28:26.731Z