# Grafana Cloud: Grafana Cloud Partial Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-09-27 05:13 UTC · Resolved: 2024-09-27 09:07 UTC · Duration: 3.9 h
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/8w73thd13w87](https://status.grafana.com/incidents/8w73thd13w87)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2024-09-27 09:07 UTC: Between 0016Z and 0120Z and 0433Z and 0530Z a cloud networking component facilitating cross-region communication to and from this region experienced an outage. Users experienced errors modifying access policies in addition to elevated error rates for those who had recently modified an access policy. This also resulted in false positive synthetic monitoring alerts for probes in this region. We're continuing to work with our cloud service provider to determine a root cause for the outage of this component.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/8w73thd13w87 · Markdown: https://rewindex.com/company/grafana-cloud/incidents/8w73thd13w87.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/8w73thd13w87 · Generated 2026-10-18T12:22:04.620Z