# Grafana Cloud: IRM Unable to Send SMS to Thailand Numbers

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-05 16:17 UTC · Resolved: 2026-10-19 11:40 UTC · Duration: 14 d
- Updates: 8 · Affected components: Incident Management and Response (IRM)
- [Vendor status page: https://stspg.io/9l8htmqt82s2](https://stspg.io/9l8htmqt82s2)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **investigating** 2026-10-05 16:17 UTC: We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or phone calls as notifications.
- **identified** 2026-10-05 21:47 UTC: The issue has been identified.  We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share. Users should configure mobile push or phone calls as notifications.
- **identified** 2026-10-06 13:42 UTC: This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this. Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.
- **identified** 2026-10-09 12:51 UTC: We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
- **identified** 2026-10-13 21:35 UTC: We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
- **identified** 2026-10-15 09:33 UTC: SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
- **identified** 2026-10-16 15:20 UTC: SMS delivery to Bangladesh has been restored. SMS delivery to Thailand is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
- **resolved** 2026-10-19 11:40 UTC: Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.

## Rewindex changes for this incident

- 2026-10-19 11:43 UTC: [Incident updated: IRM Unable to Send SMS to Thailand Numbers](https://rewindex.com/change/r836efe4abcd954.md)


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/6x77ccl9shpy · Markdown: https://rewindex.com/company/grafana-cloud/incidents/6x77ccl9shpy.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/6x77ccl9shpy · Generated 2026-10-19T23:34:27.078Z