# Grafana Cloud: Elevated Log Push Failures and Latency on prod-eu-west-0 cluster

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-10 19:30 UTC · Resolved: 2025-12-10 19:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/5q6hzghyqz8m](https://status.grafana.com/incidents/5q6hzghyqz8m)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2025-12-10 19:30 UTC: Users experienced failed log pushes as well as increased latency when sending logs to Loki service hosted on prod-eu-west-0 cluster between 18:30 UTC to ~23:00 UTC. Our engineering team has engaged our Cloud Service Provider and the fix was implemented that mitigated the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/5q6hzghyqz8m · Markdown: https://rewindex.com/company/grafana-cloud/incidents/5q6hzghyqz8m.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/5q6hzghyqz8m · Generated 2026-10-18T10:42:58.205Z