# Grafana Cloud: Private Datasource Connect connectivity loss in 2 regions.

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-12 09:31 UTC · Resolved: 2025-08-12 10:22 UTC · Duration: 51 min
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/5kd5rjshb83l](https://status.grafana.com/incidents/5kd5rjshb83l)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2025-08-12 10:22 UTC: The incident is now resolved. An error in an infrastructure change meant that the SSH endpoint for PDC in eu-west-3 region was unavailable for customers to connect to. Reverting the change fixed the issue and PDC agents were able to reconnect successfully.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/5kd5rjshb83l · Markdown: https://rewindex.com/company/grafana-cloud/incidents/5kd5rjshb83l.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/5kd5rjshb83l · Generated 2026-10-18T12:35:49.835Z