# Grafana Cloud: DB issues in prod-sa-east-1

- Impact (vendor’s label): major
- Status: investigating · edited after publishing
- Started: 2026-10-20 21:36 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: AWS Brazil - prod-sa-east-1: API, Synthetic Monitoring - AWS Brazil - prod-sa-east-1: API, AWS Brazil - prod-sa-east-1, Grafana - AWS Brazil - prod-sa-east-1, AWS Brazil - prod-sa-east-1: Public Probes, Synthetic Monitoring - AWS Brazil - prod-sa-east-1: Public Probes
- [Vendor status page: https://stspg.io/28py1pvhnpjf](https://stspg.io/28py1pvhnpjf)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **investigating** 2026-10-20 21:36 UTC: We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.
- **investigating** 2026-10-20 22:14 UTC: Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.

## Rewindex changes for this incident

- 2026-10-20 21:36 UTC: [Major incident: DB issues in prod-sa-east-1](https://rewindex.com/change/i4806d2c72437aa.md)
- 2026-10-20 22:33 UTC: [Incident updated: DB issues in prod-sa-east-1](https://rewindex.com/change/r6804a7c44c9b8a.md)


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/3ft2hqqwnl2m · Markdown: https://rewindex.com/company/grafana-cloud/incidents/3ft2hqqwnl2m.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/3ft2hqqwnl2m · Generated 2026-10-20T23:44:34.674Z