# Grafana Cloud: Investigating elevated database load in AWS Germany

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-09 11:27 UTC · Resolved: 2026-09-09 13:51 UTC · Duration: 2.4 h
- Updates: 3 · Affected components: AWS Germany - prod-eu-west-4, Grafana - AWS Germany - prod-eu-west-4
- [Vendor status page: https://stspg.io/j1r7zw96mgh5](https://stspg.io/j1r7zw96mgh5)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **investigating** 2026-09-09 11:27 UTC: We are investigating elevated database load affecting infrastructure supporting a subset of Grafana Cloud instances in the AWS Germany region (prod-eu-west-4). Affected users may experience slow responses when accessing Grafana. We will provide an update as more information becomes available.
- **monitoring** 2026-09-09 12:44 UTC: A fix has been implemented and we have been seeing recovery to the affected region. We will continue to monitor.
- **resolved** 2026-09-09 13:51 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/25953qg7xkdj · Markdown: https://rewindex.com/company/grafana-cloud/incidents/25953qg7xkdj.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/25953qg7xkdj · Generated 2026-10-18T11:46:28.799Z