# Grafana Cloud: Inadvertent downgrade of some Grafana Cloud customers

> Grafana Cloud status incident “Inadvertent downgrade of some Grafana Cloud customers” on 2021-09-30: impact minor (vendor’s label), 5.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/grafana-cloud/incidents/1dppdt6pgsf7
Last updated: 2021-09-30T20:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-30 14:48 UTC · Resolved: 2021-09-30 20:22 UTC · Duration: 5.6 h
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/1dppdt6pgsf7](https://status.grafana.com/incidents/1dppdt6pgsf7)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2021-09-30 20:22 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Grafana Cloud, started 2021-09-30 14:48 UTC, resolved after 5.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/grafana-cloud/incidents/1dppdt6pgsf7
- Citation: Grafana Cloud, “Inadvertent downgrade of some Grafana Cloud customers” (2021-09-30 14:48 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/incidents/1dppdt6pgsf7 (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Inadvertent downgrade of some Grafana Cloud customers (2021-09-30)](https://rewindex.com/company/grafana-cloud/incidents/1dppdt6pgsf7)`


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/1dppdt6pgsf7 · Markdown: https://rewindex.com/company/grafana-cloud/incidents/1dppdt6pgsf7.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/1dppdt6pgsf7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T20:42:55.698Z