# Grafana Cloud: Investigating Issues when Opening a Support Ticket in the Portal

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-03-26 16:24 UTC · Resolved: 2024-03-26 19:36 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/00f78505glw9](https://status.grafana.com/incidents/00f78505glw9)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2024-03-26 19:36 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/grafana-cloud/incidents/00f78505glw9 · Markdown: https://rewindex.com/company/grafana-cloud/incidents/00f78505glw9.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/00f78505glw9 · Generated 2026-10-18T11:32:45.959Z