# Grafana Cloud in April 2025: incidents, uptime and changes

> Grafana Cloud in April 2025: 20 incidents on its status page (8 major or critical), 87.81% free of major or critical incidents (vendor-reported), 1 CVE. From Rewindex’s archive of Grafana Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/grafana-cloud/2025/04
Last updated: 2026-06-17T09:07:28Z

- Incidents posted: 20 (major/critical: 8) · Maintenance: 5
- By vendor impact label: major 8, minor 8, none 4
- Uptime (vendor-reported): 87.81% free of major/critical incidents, 71.08% free of any incident; outage time 3.7 days, incident time 8.7 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 1
- Previous month: [March 2025](https://rewindex.com/company/grafana-cloud/2025/03.md) · Next: [May 2025](https://rewindex.com/company/grafana-cloud/2025/05.md) · [All months](https://rewindex.com/company/grafana-cloud/reports.md) · [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Instances on "Fast" experiencing issues querying the Tempo datasources](https://rewindex.com/company/grafana-cloud/incidents/gz9hf0hpxttm.md) | major | 2025-04-03 15:18 UTC | 2025-04-04 01:25 UTC | 10 h | resolved |
| [Log ingestion rate limit issue in AWS Germany (logs-prod-012)](https://rewindex.com/company/grafana-cloud/incidents/gghpsphf0yfm.md) | major | 2025-04-07 13:00 UTC | 2025-04-07 13:00 UTC | 0 min | resolved |
| [Multiple components of Grafana down](https://rewindex.com/company/grafana-cloud/incidents/20rd2tylf5gl.md) | major | 2025-04-08 05:42 UTC | 2025-04-08 07:20 UTC | 1.6 h | resolved |
| [Issue with Multiple Components in prod-eu-west-2 and prod-eu-west-4](https://rewindex.com/company/grafana-cloud/incidents/5k8jjyk65l43.md) | major | 2025-04-10 01:27 UTC | 2025-04-10 02:06 UTC | 39 min | resolved |
| [AWS Firehose Logs Down in Prod-US-East-2](https://rewindex.com/company/grafana-cloud/incidents/d7809r1c51k0.md) | major | 2025-04-11 18:45 UTC | 2025-04-11 19:55 UTC | 1.2 h | resolved |
| [Graphite proxy ingestion failing - prod-ap-northeast-0](https://rewindex.com/company/grafana-cloud/incidents/xxblqzr46kc7.md) | major | 2025-04-15 08:58 UTC | 2025-04-15 09:27 UTC | 29 min | resolved |
| [Cloud Migration Assistance Disabled in Some Regions](https://rewindex.com/company/grafana-cloud/incidents/5knjk05rkf3v.md) | major | 2025-04-22 16:09 UTC | 2025-04-25 17:51 UTC | 3 d | resolved |
| [Logs Drilldown Broken for Some Users](https://rewindex.com/company/grafana-cloud/incidents/5qb3x0b6ytx0.md) | major | 2025-04-22 20:26 UTC | 2025-04-22 22:36 UTC | 2.2 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Grafana Cloud: SAML UI Role Mapping](https://rewindex.com/company/grafana-cloud/incidents/dhc9kbd7bfz7.md) | minor | 2025-04-01 18:14 UTC | 2025-04-02 06:32 UTC | 12 h | resolved |
| [Grafana Cloud: SAML UI Role mapping](https://rewindex.com/company/grafana-cloud/incidents/0plr2qrcwlrd.md) | minor | 2025-04-02 17:08 UTC | 2025-04-04 01:27 UTC | 32 h | resolved |
| [Instances on "Fast" experiencing issues querying the Tempo datasources](https://rewindex.com/company/grafana-cloud/incidents/gz9hf0hpxttm.md) | major | 2025-04-03 15:18 UTC | 2025-04-04 01:25 UTC | 10 h | resolved |
| [Hosted Grafana Instance Creation Failures in ap-southeast-1 (Singapore)](https://rewindex.com/company/grafana-cloud/incidents/c1bsybtrqbd8.md) | minor | 2025-04-06 14:42 UTC | 2025-04-06 17:45 UTC | 3.0 h | resolved |
| [Intermittent 500 Errors for Log Queries](https://rewindex.com/company/grafana-cloud/incidents/d1wpvxq6wj1t.md) | minor | 2025-04-07 06:45 UTC | 2025-04-07 06:45 UTC | 0 min | resolved |
| [Log ingestion rate limit issue in AWS Germany (logs-prod-012)](https://rewindex.com/company/grafana-cloud/incidents/gghpsphf0yfm.md) | major | 2025-04-07 13:00 UTC | 2025-04-07 13:00 UTC | 0 min | resolved |
| [Multiple components of Grafana down](https://rewindex.com/company/grafana-cloud/incidents/20rd2tylf5gl.md) | major | 2025-04-08 05:42 UTC | 2025-04-08 07:20 UTC | 1.6 h | resolved |
| [Degraded Performance of Adaptive Metrics in GCP US Central](https://rewindex.com/company/grafana-cloud/incidents/wb97rf4r9xly.md) | minor | 2025-04-08 14:01 UTC | 2025-04-08 17:19 UTC | 3.3 h | resolved |
| [Cloudwatch datasource query issues on cluster GPC US central](https://rewindex.com/company/grafana-cloud/incidents/qwyndp7535b1.md) | minor | 2025-04-08 14:52 UTC | 2025-04-11 08:03 UTC | 3 d | resolved |
| [Error Creating Teams](https://rewindex.com/company/grafana-cloud/incidents/bj98jxql3cpl.md) | minor | 2025-04-09 12:48 UTC | 2025-04-10 08:02 UTC | 19 h | resolved |
| [Issue with Multiple Components in prod-eu-west-2 and prod-eu-west-4](https://rewindex.com/company/grafana-cloud/incidents/5k8jjyk65l43.md) | major | 2025-04-10 01:27 UTC | 2025-04-10 02:06 UTC | 39 min | resolved |
| [Prod-EU-West-2 Connection Issues](https://rewindex.com/company/grafana-cloud/incidents/qt0jfcygp65d.md) | none | 2025-04-10 16:44 UTC | 2025-04-10 16:44 UTC | 0 min | resolved |
| [Synthetic Monitoring: connectivity issue between probes and GCP Saudi Arabia (prod-me-central-0)](https://rewindex.com/company/grafana-cloud/incidents/cc74qxcrkd03.md) | none | 2025-04-10 17:30 UTC | 2025-04-10 20:47 UTC | 3.3 h | resolved |
| [AWS Firehose Logs Down in Prod-US-East-2](https://rewindex.com/company/grafana-cloud/incidents/d7809r1c51k0.md) | major | 2025-04-11 18:45 UTC | 2025-04-11 19:55 UTC | 1.2 h | resolved |
| [Graphite proxy ingestion failing - prod-ap-northeast-0](https://rewindex.com/company/grafana-cloud/incidents/xxblqzr46kc7.md) | major | 2025-04-15 08:58 UTC | 2025-04-15 09:27 UTC | 29 min | resolved |
| [Email notifications issue](https://rewindex.com/company/grafana-cloud/incidents/jbf53vw22nl8.md) | minor | 2025-04-16 13:10 UTC | 2025-04-17 06:39 UTC | 17 h | resolved |
| [Cloud Migration Assistance Disabled in Some Regions](https://rewindex.com/company/grafana-cloud/incidents/5knjk05rkf3v.md) | major | 2025-04-22 16:09 UTC | 2025-04-25 17:51 UTC | 3 d | resolved |
| [Logs Drilldown Broken for Some Users](https://rewindex.com/company/grafana-cloud/incidents/5qb3x0b6ytx0.md) | major | 2025-04-22 20:26 UTC | 2025-04-22 22:36 UTC | 2.2 h | resolved |
| [API offline in GCP Singapore (prod-ap-southeast-0) and GCP Brazil (prod-sa-east-0)](https://rewindex.com/company/grafana-cloud/incidents/2q65c3lvfvj0.md) | none | 2025-04-27 18:48 UTC | 2025-04-27 20:28 UTC | 1.7 h | resolved |
| [Some Instances in prod-us-east-0 Experienced Issues Accessing Their Instance.](https://rewindex.com/company/grafana-cloud/incidents/qtyr8z0s4t59.md) | none | 2025-04-29 15:09 UTC | 2025-04-29 15:09 UTC | 0 min | resolved |

## CVEs published

- [CVE-2025-2703](https://rewindex.com/cve/CVE-2025-2703.md)  (CVSS 6.8), published 2025-04-23

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Prod-AP-Southeast-1 and Prod-US-West-0 Database Maintenance](https://rewindex.com/company/grafana-cloud/incidents/ccrml2fvs2ln.md) | maintenance | 2025-04-16 13:00 UTC | 2025-04-16 13:33 UTC | 33 min | resolved |
| [\[Scheduled\] Database Maintenance - Authentication - Singapore, Australia, Sweden and UAE](https://rewindex.com/company/grafana-cloud/incidents/pn975z94z905.md) | maintenance | 2025-04-22 13:00 UTC | 2025-04-22 13:43 UTC | 43 min | resolved |
| [\[Scheduled\] Database maintenance - synthetic monitoring - GCP Saudi Arabia (prod-me-central-0)](https://rewindex.com/company/grafana-cloud/incidents/g5bbw28zjxg8.md) | maintenance | 2025-04-24 13:00 UTC | 2025-04-24 14:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Database maintenance - synthetic monitoring - GCP Brazil (prod-sa-east-0)](https://rewindex.com/company/grafana-cloud/incidents/v2zbhbx2cjz7.md) | maintenance | 2025-04-27 16:30 UTC | 2025-04-27 17:22 UTC | 52 min | resolved |
| [\[Scheduled\] Database maintenance - synthetic monitoring - GCP Singapore (prod-ap-southeast-0)](https://rewindex.com/company/grafana-cloud/incidents/f6kfxgj9zwf5.md) | maintenance | 2025-04-27 16:30 UTC | 2025-04-27 17:22 UTC | 52 min | resolved |

## Cite this

Grafana Cloud posted 20 status incidents in April 2025 (8 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/grafana-cloud/2025/04
- Citation: Grafana Cloud, “Grafana Cloud in April 2025” (2025-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/2025/04 (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Grafana Cloud in April 2025 (2025-04-01)](https://rewindex.com/company/grafana-cloud/2025/04)`


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Canonical: https://rewindex.com/company/grafana-cloud/2025/04 · Markdown: https://rewindex.com/company/grafana-cloud/2025/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:34:32.551Z