# Grafana Cloud in February 2025: incidents, uptime and changes

> Grafana Cloud in February 2025: 12 incidents on its status page (6 major or critical), 83.47% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Grafana Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/grafana-cloud/2025/02
Last updated: 2025-03-03T18:26:00Z

- Incidents posted: 12 (major/critical: 6) · Maintenance: 2
- By vendor impact label: critical 2, major 4, minor 5, none 1
- Uptime (vendor-reported): 83.47% free of major/critical incidents, 82.61% free of any incident; outage time 4.6 days, incident time 4.9 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2025](https://rewindex.com/company/grafana-cloud/2025/01.md) · Next: [March 2025](https://rewindex.com/company/grafana-cloud/2025/03.md) · [All months](https://rewindex.com/company/grafana-cloud/reports.md) · [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Outage due to DNS problems on AWS](https://rewindex.com/company/grafana-cloud/incidents/j0rvjfktnz01.md) | critical | 2025-02-18 08:43 UTC | 2025-02-18 14:06 UTC | 5.4 h | resolved |
| [OTEL Gateways Failing](https://rewindex.com/company/grafana-cloud/incidents/cbwnqmjwjnt6.md) | critical | 2025-02-18 15:27 UTC | 2025-02-18 17:22 UTC | 1.9 h | resolved |
| [Tempo - Elevated Read Failures](https://rewindex.com/company/grafana-cloud/incidents/6wv1rz226v1f.md) | major | 2025-02-03 17:01 UTC | 2025-02-03 17:40 UTC | 39 min | resolved |
| [Logs read and write outage in prod-us-east-0 (including OTLP endpoint)](https://rewindex.com/company/grafana-cloud/incidents/y24d4mlclwwn.md) | major | 2025-02-19 21:30 UTC | 2025-02-19 22:21 UTC | 51 min | resolved |
| [New Instances failing to create across all regions.](https://rewindex.com/company/grafana-cloud/incidents/q6k82s6s7sj0.md) | major | 2025-02-24 17:45 UTC | 2025-02-24 22:16 UTC | 4.5 h | resolved |
| [Longer than expected load times in multiple AWS regions](https://rewindex.com/company/grafana-cloud/incidents/b6yc10yk8kv7.md) | major | 2025-02-24 18:26 UTC | 2025-03-05 23:27 UTC | 9 d | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Tempo - Elevated Read Failures](https://rewindex.com/company/grafana-cloud/incidents/6wv1rz226v1f.md) | major | 2025-02-03 17:01 UTC | 2025-02-03 17:40 UTC | 39 min | resolved |
| [Cloud Metrics - Degraded Writes](https://rewindex.com/company/grafana-cloud/incidents/n3g4v0kypc7p.md) | minor | 2025-02-14 00:30 UTC | 2025-02-14 04:21 UTC | 3.9 h | resolved |
| [Synthetic monitoring - Stockholm probe - elevated latency and error rates](https://rewindex.com/company/grafana-cloud/incidents/83trsz42zwxt.md) | none | 2025-02-14 04:30 UTC | 2025-02-14 04:30 UTC | 0 min | resolved |
| [Outage due to DNS problems on AWS](https://rewindex.com/company/grafana-cloud/incidents/j0rvjfktnz01.md) | critical | 2025-02-18 08:43 UTC | 2025-02-18 14:06 UTC | 5.4 h | resolved |
| [OTEL Gateways Failing](https://rewindex.com/company/grafana-cloud/incidents/cbwnqmjwjnt6.md) | critical | 2025-02-18 15:27 UTC | 2025-02-18 17:22 UTC | 1.9 h | resolved |
| [Logs read and write outage in prod-us-east-0 (including OTLP endpoint)](https://rewindex.com/company/grafana-cloud/incidents/y24d4mlclwwn.md) | major | 2025-02-19 21:30 UTC | 2025-02-19 22:21 UTC | 51 min | resolved |
| [Degraded query performance as a result of elevated read latency on the trace by id path](https://rewindex.com/company/grafana-cloud/incidents/ll87gtgy0jwl.md) | minor | 2025-02-20 14:07 UTC | 2025-02-20 16:02 UTC | 1.9 h | resolved |
| [New Instances failing to create across all regions.](https://rewindex.com/company/grafana-cloud/incidents/q6k82s6s7sj0.md) | major | 2025-02-24 17:45 UTC | 2025-02-24 22:16 UTC | 4.5 h | resolved |
| [Longer than expected load times in multiple AWS regions](https://rewindex.com/company/grafana-cloud/incidents/b6yc10yk8kv7.md) | major | 2025-02-24 18:26 UTC | 2025-03-05 23:27 UTC | 9 d | resolved |
| [New instance creation taking longer than expected](https://rewindex.com/company/grafana-cloud/incidents/g1jk56qqvvtm.md) | minor | 2025-02-25 22:27 UTC | 2025-02-26 06:52 UTC | 8.4 h | resolved |
| [Degraded UX with IRM Slack Integration.](https://rewindex.com/company/grafana-cloud/incidents/j74c1z2vx82f.md) | minor | 2025-02-26 18:13 UTC | 2025-02-27 12:55 UTC | 19 h | resolved |
| [Degraded performance due to overloaded internal queues](https://rewindex.com/company/grafana-cloud/incidents/62zgywqccygp.md) | minor | 2025-02-28 13:09 UTC | 2025-02-28 13:09 UTC | 0 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Grafana OnCall and Incident Scheduled Maintenance](https://rewindex.com/company/grafana-cloud/incidents/xqz9w5m8vr19.md) | maintenance | 2025-02-07 00:00 UTC | 2025-02-07 00:15 UTC | 15 min | resolved |
| [Grafana OnCall and Incident - Maintenance](https://rewindex.com/company/grafana-cloud/incidents/s4z3ddw0y0w2.md) | maintenance | 2025-02-07 00:01 UTC | 2025-02-07 00:24 UTC | 23 min | resolved |

## Cite this

Grafana Cloud posted 12 status incidents in February 2025 (6 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/grafana-cloud/2025/02
- Citation: Grafana Cloud, “Grafana Cloud in February 2025” (2025-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/2025/02 (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Grafana Cloud in February 2025 (2025-02-01)](https://rewindex.com/company/grafana-cloud/2025/02)`


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Canonical: https://rewindex.com/company/grafana-cloud/2025/02 · Markdown: https://rewindex.com/company/grafana-cloud/2025/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:33:53.756Z