# Grafana Cloud in September 2023: incidents, uptime and changes

> Grafana Cloud in September 2023: 16 incidents on its status page (4 major or critical), 94.31% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Grafana Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/grafana-cloud/2023/09
Last updated: 2023-10-01T00:00:00Z

- Incidents posted: 16 (major/critical: 4) · Maintenance: 1
- By vendor impact label: major 4, minor 8, none 4
- Uptime (vendor-reported): 94.31% free of major/critical incidents, 88.91% free of any incident; outage time 40 h 56 min, incident time 3.3 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2023](https://rewindex.com/company/grafana-cloud/2023/08.md) · Next: [October 2023](https://rewindex.com/company/grafana-cloud/2023/10.md) · [All months](https://rewindex.com/company/grafana-cloud/reports.md) · [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [EU West - Issues with Prometheus Read/Write Actions](https://rewindex.com/company/grafana-cloud/incidents/nj4vs0v8dqfz.md) | major | 2023-09-11 14:51 UTC | 2023-09-11 17:51 UTC | 3.0 h | resolved |
| [Issues with Metric Ingestion and Querying - EU West](https://rewindex.com/company/grafana-cloud/incidents/67619zg3hqxn.md) | major | 2023-09-12 15:21 UTC | 2023-09-13 01:50 UTC | 10 h | resolved |
| [Issue with intermittent failures in our read path in prod-us-central-0](https://rewindex.com/company/grafana-cloud/incidents/0y500hkgb4rs.md) | major | 2023-09-14 12:29 UTC | 2023-09-14 15:18 UTC | 2.8 h | resolved |
| [Cloud Logs Cell Unstable](https://rewindex.com/company/grafana-cloud/incidents/vnqqdzfhv4jt.md) | major | 2023-09-28 17:00 UTC | 2023-09-29 17:38 UTC | 25 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some Grafana Instances Failing to Start](https://rewindex.com/company/grafana-cloud/incidents/wbgg633cxq69.md) | none | 2023-09-01 16:01 UTC | 2023-09-01 16:19 UTC | 18 min | resolved |
| [Issue with querying and writing metrics in the AWS US East - prod-us-east-0](https://rewindex.com/company/grafana-cloud/incidents/7wk3q8zcmny4.md) | minor | 2023-09-06 03:25 UTC | 2023-09-06 06:18 UTC | 2.9 h | resolved |
| [Slow Performance of Grafana Instances in prod-us-central-0 Region](https://rewindex.com/company/grafana-cloud/incidents/g1kwxt4fbykl.md) | minor | 2023-09-07 03:11 UTC | 2023-09-07 04:36 UTC | 1.4 h | resolved |
| [EU West - Issues with Prometheus Read/Write Actions](https://rewindex.com/company/grafana-cloud/incidents/nj4vs0v8dqfz.md) | major | 2023-09-11 14:51 UTC | 2023-09-11 17:51 UTC | 3.0 h | resolved |
| [Issues with Metric Ingestion and Querying - EU West](https://rewindex.com/company/grafana-cloud/incidents/67619zg3hqxn.md) | major | 2023-09-12 15:21 UTC | 2023-09-13 01:50 UTC | 10 h | resolved |
| [Synthetic Monitoring - San Fransisco Probe Issues](https://rewindex.com/company/grafana-cloud/incidents/n5wrhbryxf43.md) | none | 2023-09-13 20:20 UTC | 2023-09-14 00:26 UTC | 4.1 h | resolved |
| [Adaptive Metrics issue in prod-us-central-0 region](https://rewindex.com/company/grafana-cloud/incidents/z18w6t9qbfvk.md) | minor | 2023-09-14 02:43 UTC | 2023-09-14 04:49 UTC | 2.1 h | resolved |
| [Issue with intermittent failures in our read path in prod-us-central-0](https://rewindex.com/company/grafana-cloud/incidents/0y500hkgb4rs.md) | major | 2023-09-14 12:29 UTC | 2023-09-14 15:18 UTC | 2.8 h | resolved |
| [Some Hosted Grafana Incidents Experienced Issues Initializing](https://rewindex.com/company/grafana-cloud/incidents/1157ylgsnx70.md) | none | 2023-09-14 14:24 UTC | 2023-09-14 14:24 UTC | 0 min | resolved |
| [Networking Issues](https://rewindex.com/company/grafana-cloud/incidents/0gkjmkdjwxgm.md) | minor | 2023-09-18 21:08 UTC | 2023-09-19 14:37 UTC | 17 h | resolved |
| [Grafana.com Portal Issues](https://rewindex.com/company/grafana-cloud/incidents/9gj3mv51yd0d.md) | minor | 2023-09-19 18:56 UTC | 2023-09-19 19:37 UTC | 41 min | resolved |
| [Data Delays on prod-us-central-0 Cluster](https://rewindex.com/company/grafana-cloud/incidents/xv7947b3q7fg.md) | minor | 2023-09-25 03:50 UTC | 2023-09-25 05:31 UTC | 1.7 h | resolved |
| [Metrics and Logs Issues in UK Region](https://rewindex.com/company/grafana-cloud/incidents/1961pqmhx3kq.md) | none | 2023-09-25 18:57 UTC | 2023-09-26 11:18 UTC | 16 h | resolved |
| [Metrics and Logs issues in Brazil, India and Singapore Regions](https://rewindex.com/company/grafana-cloud/incidents/ck5y1v8zvft4.md) | minor | 2023-09-26 14:00 UTC | 2023-09-26 20:43 UTC | 6.7 h | resolved |
| [Grafana queries occasionally failing](https://rewindex.com/company/grafana-cloud/incidents/z1k4dzjy978g.md) | minor | 2023-09-28 11:04 UTC | 2023-09-28 20:59 UTC | 9.9 h | resolved |
| [Cloud Logs Cell Unstable](https://rewindex.com/company/grafana-cloud/incidents/vnqqdzfhv4jt.md) | major | 2023-09-28 17:00 UTC | 2023-09-29 17:38 UTC | 25 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance - System Updates](https://rewindex.com/company/grafana-cloud/incidents/w168ypgg6000.md) | maintenance | 2023-09-14 02:02 UTC | 2023-09-14 03:00 UTC | 58 min | resolved |

## Cite this

Grafana Cloud posted 16 status incidents in September 2023 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/grafana-cloud/2023/09
- Citation: Grafana Cloud, “Grafana Cloud in September 2023” (2023-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/2023/09 (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Grafana Cloud in September 2023 (2023-09-01)](https://rewindex.com/company/grafana-cloud/2023/09)`


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Canonical: https://rewindex.com/company/grafana-cloud/2023/09 · Markdown: https://rewindex.com/company/grafana-cloud/2023/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:34:00.665Z