# Grafana Cloud in January 2021: incidents, uptime and changes

> Grafana Cloud in January 2021: 4 incidents on its status page (2 major or critical), 98.14% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Grafana Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/grafana-cloud/2021/01
Last updated: 2021-02-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 1
- By vendor impact label: major 2, minor 1, none 1
- Uptime (vendor-reported): 98.14% free of major/critical incidents, 98.01% free of any incident; outage time 13 h 47 min, incident time 14 h 45 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2020](https://rewindex.com/company/grafana-cloud/2020/12.md) · Next: [February 2021](https://rewindex.com/company/grafana-cloud/2021/02.md) · [All months](https://rewindex.com/company/grafana-cloud/reports.md) · [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [worldPing query outage](https://rewindex.com/company/grafana-cloud/incidents/6m48bn9z9x6t.md) | major | 2021-01-08 09:23 UTC | 2021-01-08 15:50 UTC | 6.5 h | resolved |
| [Some Synthetic Monitoring probes are experiencing connectivity issues with the backend.](https://rewindex.com/company/grafana-cloud/incidents/b1608sxzn0qv.md) | major | 2021-01-22 15:15 UTC | 2021-01-22 22:35 UTC | 7.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [worldPing query outage](https://rewindex.com/company/grafana-cloud/incidents/6m48bn9z9x6t.md) | major | 2021-01-08 09:23 UTC | 2021-01-08 15:50 UTC | 6.5 h | resolved |
| [Incident in NS1 causing problems with new signups](https://rewindex.com/company/grafana-cloud/incidents/lqf5s5m8m34g.md) | minor | 2021-01-19 16:36 UTC | 2021-01-19 17:34 UTC | 58 min | resolved |
| [Some Synthetic Monitoring probes are experiencing connectivity issues with the backend.](https://rewindex.com/company/grafana-cloud/incidents/b1608sxzn0qv.md) | major | 2021-01-22 15:15 UTC | 2021-01-22 22:35 UTC | 7.3 h | resolved |
| [Loki Write Errors](https://rewindex.com/company/grafana-cloud/incidents/d41v561f22x7.md) | none | 2021-01-23 21:30 UTC | 2021-01-23 22:10 UTC | 40 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Hosted Metrics for Prometheus - US-CENTRAL migration](https://rewindex.com/company/grafana-cloud/incidents/rwlt5rm64rqt.md) | maintenance | 2021-01-21 14:00 UTC | 2021-01-21 16:59 UTC | 3.0 h | resolved |

## Cite this

Grafana Cloud posted 4 status incidents in January 2021 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/grafana-cloud/2021/01
- Citation: Grafana Cloud, “Grafana Cloud in January 2021” (2021-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/2021/01 (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Grafana Cloud in January 2021 (2021-01-01)](https://rewindex.com/company/grafana-cloud/2021/01)`


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Canonical: https://rewindex.com/company/grafana-cloud/2021/01 · Markdown: https://rewindex.com/company/grafana-cloud/2021/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:40.811Z