# Grafana Cloud in August 2020: incidents, uptime and changes

> Grafana Cloud in August 2020: 4 incidents on its status page (2 major or critical), 99.73% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Grafana Cloud’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/grafana-cloud/2020/08
Last updated: 2020-09-01T00:00:00Z

- Incidents posted: 4 (major/critical: 2) · Maintenance: 1
- By vendor impact label: critical 1, major 1, minor 2
- Uptime (vendor-reported): 99.73% free of major/critical incidents, 98.39% free of any incident; outage time 1 h 58 min, incident time 11 h 58 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2020](https://rewindex.com/company/grafana-cloud/2020/07.md) · Next: [September 2020](https://rewindex.com/company/grafana-cloud/2020/09.md) · [All months](https://rewindex.com/company/grafana-cloud/reports.md) · [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Query problems on us-central cluster](https://rewindex.com/company/grafana-cloud/incidents/pnjbh759q44m.md) | critical | 2020-08-14 14:45 UTC | 2020-08-14 16:10 UTC | 1.4 h | resolved |
| [Grafana database failover in US-CENTRAL1](https://rewindex.com/company/grafana-cloud/incidents/mlhmmctp2116.md) | major | 2020-08-10 15:38 UTC | 2020-08-10 16:11 UTC | 33 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Grafana database failover in US-CENTRAL1](https://rewindex.com/company/grafana-cloud/incidents/mlhmmctp2116.md) | major | 2020-08-10 15:38 UTC | 2020-08-10 16:11 UTC | 33 min | resolved |
| [High write latency and other intermittent issues related to underlying infrastructure stability](https://rewindex.com/company/grafana-cloud/incidents/2dskjvsl5864.md) | minor | 2020-08-11 10:45 UTC | 2020-08-11 20:45 UTC | 10 h | resolved |
| [Intermittent ingestion and query issues due to underlying infrastructure stability](https://rewindex.com/company/grafana-cloud/incidents/8vltjjlyf9jl.md) | minor | 2020-08-11 13:47 UTC | 2020-08-11 20:45 UTC | 7.0 h | resolved |
| [Query problems on us-central cluster](https://rewindex.com/company/grafana-cloud/incidents/pnjbh759q44m.md) | critical | 2020-08-14 14:45 UTC | 2020-08-14 16:10 UTC | 1.4 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Hosted Metrics for Prometheus - EU migration](https://rewindex.com/company/grafana-cloud/incidents/dp4q5gtbpgnj.md) | maintenance | 2020-08-12 10:15 UTC | 2020-08-12 10:47 UTC | 32 min | resolved |

## Cite this

Grafana Cloud posted 4 status incidents in August 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/grafana-cloud/2020/08
- Citation: Grafana Cloud, “Grafana Cloud in August 2020” (2020-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/2020/08 (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Grafana Cloud in August 2020 (2020-08-01)](https://rewindex.com/company/grafana-cloud/2020/08)`


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Canonical: https://rewindex.com/company/grafana-cloud/2020/08 · Markdown: https://rewindex.com/company/grafana-cloud/2020/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:43:23.512Z